At CultStory, we are committed to providing you with a seamless and satisfying shopping experience. Our shipping and delivery policy is designed to ensure timely and secure delivery of your orders. Please take a moment to read through our policy to understand how we process and deliver your purchases.
Free Shipping on Prepaid Orders: We are delighted to offer free shipping on all prepaid orders. When you choose the prepaid option at checkout, you won't incur any additional shipping charges. It's our way of rewarding you for your trust in us.
Cash on Delivery (COD) Orders: For customers who prefer the convenience of Cash on Delivery (COD), we charge a nominal fee of ₹50. This helps us cover the additional processing and handling costs associated with COD orders.
Estimated Delivery Time: We strive to get your order to you as swiftly as possible. Our estimated delivery time for all orders is within 5-7 days from the date of purchase. Please note that this is an approximation and actual delivery times may vary due to factors beyond our control.
Factors Affecting Delivery: While we work diligently to meet our delivery commitments, there are some factors that may affect the delivery of your order:
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Location: Deliveries to remote or hard-to-reach locations may take slightly longer than the estimated time.
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Unforeseen Circumstances: Events such as natural disasters, strikes, or other unforeseen incidents may impact delivery schedules.
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Customization and Personalization: If you've chosen to customize or personalize your product, additional time may be required for production before shipping.
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Address Accuracy: Please ensure that you provide accurate and complete shipping details to avoid any delays or issues with delivery.
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Public Holidays: Our delivery services may be affected by public holidays and weekends. Orders placed during such times may experience minor delays.
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Payment Verification: In some cases, additional time may be required for payment verification, especially for COD orders.
Order Tracking: We believe in transparency, and that's why we provide you with tracking information for your order. Once your order is shipped, you will receive a tracking number via email or SMS, allowing you to monitor your package's journey right up to your doorstep.
Multiple Items in One Order: If your order contains multiple items, they may be shipped separately to ensure timely delivery. You will receive separate tracking information for each item.
At CultStory, we are committed to ensuring that your orders are delivered accurately and on time. If you have any questions or need assistance regarding your order's delivery status, please don't hesitate to contact our customer support team at hello@cultstory.in.
If you have already placed your order and looking to track your order you can head over to Track Order page to check the status of the package
Thank you for choosing CultStory. We look forward to serving you and providing you with the best shopping experience possible.
