At CultStory, we are committed to ensuring your satisfaction with our products and services. Our Return and Exchange Policy is designed to provide you with a hassle-free experience in case you encounter any issues with your purchase. Please carefully read the policy guidelines outlined below.
1. Exchange Only Policy: We understand that preferences can change, and we want to accommodate your needs. Products purchased from CultStory are eligible for exchange only, subject to the terms and conditions mentioned below.
2. Defective, Wrong, or Damaged Products: In the event that you receive a defective, wrong, or damaged product, please notify us within 24 hours of delivery. You can reach out to our customer support team at hello@cultstory.in with the necessary details, including clear photographs of the issue. We will initiate the exchange process promptly.
3. One-time Exchange: Each product is eligible for exchange only once. Once you initiate an exchange, you will have the opportunity to select an alternative product from our collection. Please choose wisely to ensure that your new selection meets your preferences.
4. Pickup Attempt and Return Procedure: For your convenience, we will arrange a pickup of the defective, wrong, or damaged product from your provided shipping address. However, if our courier partner is unable to complete the pickup for any reason, you will be responsible for returning the product to our company address.
5. Reverse Pickup Availability: Reverse pickup service is subject to the availability of the service in your area pin-code. If this service is not available, you may need to arrange the return shipment yourself.
6. Product Condition for Returns: We kindly request that you return the product in the same condition as it was originally shipped to you. This includes the product's original packaging, tags, labels, and any accompanying accessories. Products should be unworn, unused, and free from any signs of wear, tear, or alteration.
7. Initiation of Exchange: To initiate the exchange process, please follow these steps:
- Contact our customer support team within 24 hours of receiving the product.
- Provide clear photographs and detailed information about the issue.
- Await instructions from our team on the next steps for exchange.
8. Exchange Process Timeframe: Upon receiving your exchange request and necessary information, our team will process your request within 1-2 business days. We will keep you informed of the progress and provide you with the necessary updates.
At CultStory, we value your trust and strive to provide you with the best products and service. If you have any questions or concerns regarding our Return and Exchange Policy, please don't hesitate to contact us at hello@cultstory.in. Your satisfaction is our priority, and we are here to assist you throughout the process.
